{
"name": "Copperline Garage Door — missed-call text-back + follow-up (SAMPLE, inactive)",
"active": false,
"settings": {
"executionOrder": "v1",
"timezone": "America/New_York",
"saveManualExecutions": true
},
"meta": {
"note": "Example business (fictional). Sample workflow prepared by Acrid Team. No credentials are included. Every phone number, URL and sheet ID is a placeholder; replace the REPLACE_ values before activating."
},
"tags": [],
"nodes": [
{
"parameters": {
"content": "## Copperline Garage Door — missed-call text-back\n**Example business (fictional). Sample by Acrid Team. Inactive until you switch it on.**\n\n### Before you activate\n1. Attach credentials: a Twilio account and a Google Sheets account (none are included in this file).\n2. Replace every `REPLACE_...` value: the business Twilio number, the owner's cell, the booking link, the Google Sheet ID.\n3. In Twilio, point the business number's **Voice** webhook at TwiML that forwards to the owner's cell and calls this workflow when the call is not answered:\n\n```\n\n \n +15550100001\n \n\n```\n4. Point the number's **Messaging** webhook at `https://YOUR-N8N/webhook/copperline-sms-in`.\n5. Make a Google Sheet with two tabs: **Leads** (timestamp, phone, status, first_text_at, nudge_at, replied_at, last_reply, notes) and **Estimates** (date_sent, customer, phone, job, amount, status, last_followup).\n6. Run each flow once with the Test URL and your own cell before activating.\n\n### What it never does\nNo third text to a caller. No texts to the owner's own cell when the owner is the caller. No message after a lead is marked replied, booked, won or lost.",
"height": 620,
"width": 560,
"color": 4
},
"id": "a1000000-0000-4000-8000-000000000001",
"name": "Read me first",
"type": "n8n-nodes-base.stickyNote",
"typeVersion": 1,
"position": [-720, 120]
},
{
"parameters": {
"content": "## Flow A — a call was missed\nTwilio calls this webhook when the owner's cell did not pick up within 25 seconds. The caller hears a short apology, gets a text within ~10 seconds, the lead is logged, the owner gets a heads-up. Two hours later, one nudge if the caller went quiet. That is the last text.",
"height": 110,
"width": 1900,
"color": 5
},
"id": "a1000000-0000-4000-8000-000000000002",
"name": "Flow A note",
"type": "n8n-nodes-base.stickyNote",
"typeVersion": 1,
"position": [-80, 120]
},
{
"parameters": {
"httpMethod": "POST",
"path": "copperline-missed-call",
"responseMode": "responseNode",
"options": {}
},
"id": "b1000000-0000-4000-8000-000000000001",
"name": "Call ended (Twilio status callback)",
"type": "n8n-nodes-base.webhook",
"typeVersion": 2,
"position": [-40, 300],
"webhookId": "copperline-missed-call-SAMPLE"
},
{
"parameters": {
"respondWith": "text",
"responseBody": "={{ ['no-answer','busy','failed'].includes($json.body.DialCallStatus) ? 'Sorry we missed you. We are texting you right now.' : '' }}",
"options": {
"responseCode": 200,
"responseHeaders": {
"entries": [
{ "name": "Content-Type", "value": "text/xml" }
]
}
}
},
"id": "b1000000-0000-4000-8000-000000000002",
"name": "Tell the caller we're texting",
"type": "n8n-nodes-base.respondToWebhook",
"typeVersion": 1.1,
"position": [200, 300]
},
{
"parameters": {
"jsCode": "// Decide whether this call counts as a missed customer call.\nconst b = $input.first().json.body || {};\nconst status = (b.DialCallStatus || '').toLowerCase();\nconst from = b.From || '';\nconst OWNER_CELL = 'REPLACE_+15550100001';\nconst missed = ['no-answer', 'busy', 'failed'].includes(status);\nconst isOwner = from === OWNER_CELL;\nconst looksLikeAPerson = /^\\+1\\d{10}$/.test(from); // skips blocked / unknown caller IDs\nreturn [{ json: {\n missed: missed && !isOwner && looksLikeAPerson,\n from,\n status,\n callSid: b.CallSid || '',\n receivedAt: new Date().toISOString()\n}}];"
},
"id": "b1000000-0000-4000-8000-000000000003",
"name": "Is it a missed call from a customer?",
"type": "n8n-nodes-base.code",
"typeVersion": 2,
"position": [440, 300]
},
{
"parameters": {
"conditions": {
"options": { "caseSensitive": true, "leftValue": "", "typeValidation": "strict" },
"conditions": [
{
"id": "c1",
"leftValue": "={{ $json.missed }}",
"rightValue": true,
"operator": { "type": "boolean", "operation": "true", "singleValue": true }
}
],
"combinator": "and"
},
"options": {}
},
"id": "b1000000-0000-4000-8000-000000000004",
"name": "Missed?",
"type": "n8n-nodes-base.if",
"typeVersion": 2,
"position": [680, 300]
},
{
"parameters": {
"jsCode": "// Business hours: Mon–Sat 07:00–19:00, America/New_York.\nconst now = new Date();\nconst et = new Date(now.toLocaleString('en-US', { timeZone: 'America/New_York' }));\nconst day = et.getDay(); // 0 = Sunday\nconst hour = et.getHours();\nconst open = day >= 1 && day <= 6 && hour >= 7 && hour < 19;\nconst BOOK = 'REPLACE_https://example.com/book';\nconst day_msg = `Hi, this is Copperline Garage Door. Sorry we missed your call, we're on a ladder. Text us what's going on (a photo helps) or book a time here: ${BOOK} — we'll call back within the hour.`;\nconst night_msg = `Hi, this is Copperline Garage Door. We missed you because we're closed until 7am, but a door that won't close can't wait. If it's urgent, reply URGENT and we'll call you back tonight. Otherwise text what's going on and we'll call first thing: ${BOOK}`;\nconst timeLabel = et.toLocaleTimeString('en-US', { hour: 'numeric', minute: '2-digit' });\nconst pretty = $json.from.replace(/^\\+1(\\d{3})(\\d{3})(\\d{4})$/, '($1) $2-$3');\nreturn [{ json: { ...$json, open, message: open ? day_msg : night_msg, timeLabel, pretty } }];"
},
"id": "b1000000-0000-4000-8000-000000000005",
"name": "Pick the right text",
"type": "n8n-nodes-base.code",
"typeVersion": 2,
"position": [920, 220]
},
{
"parameters": {
"resource": "sms",
"operation": "send",
"from": "REPLACE_+15550100000",
"to": "={{ $json.from }}",
"message": "={{ $json.message }}",
"options": {}
},
"id": "b1000000-0000-4000-8000-000000000006",
"name": "Text the caller back",
"type": "n8n-nodes-base.twilio",
"typeVersion": 1,
"position": [1160, 220]
},
{
"parameters": {
"operation": "append",
"documentId": { "__rl": true, "mode": "id", "value": "REPLACE_GOOGLE_SHEET_ID" },
"sheetName": { "__rl": true, "mode": "name", "value": "Leads" },
"columns": {
"mappingMode": "defineBelow",
"value": {
"timestamp": "={{ $('Pick the right text').item.json.receivedAt }}",
"phone": "={{ $('Pick the right text').item.json.from }}",
"status": "texted",
"first_text_at": "={{ $('Pick the right text').item.json.receivedAt }}",
"nudge_at": "",
"replied_at": "",
"last_reply": "",
"notes": "={{ $('Pick the right text').item.json.open ? 'business hours' : 'after hours' }}"
}
},
"options": {}
},
"id": "b1000000-0000-4000-8000-000000000007",
"name": "Log the lead",
"type": "n8n-nodes-base.googleSheets",
"typeVersion": 4.5,
"position": [1400, 220]
},
{
"parameters": {
"resource": "sms",
"operation": "send",
"from": "REPLACE_+15550100000",
"to": "REPLACE_+15550100001",
"message": "=Missed call from {{ $('Pick the right text').item.json.pretty }} at {{ $('Pick the right text').item.json.timeLabel }}. We texted them the booking link. Reply CLAIM to stop the follow-ups and call them yourself.",
"options": {}
},
"id": "b1000000-0000-4000-8000-000000000008",
"name": "Heads-up to owner",
"type": "n8n-nodes-base.twilio",
"typeVersion": 1,
"position": [1640, 220]
},
{
"parameters": { "amount": 2, "unit": "hours" },
"id": "b1000000-0000-4000-8000-000000000009",
"name": "Wait 2 hours",
"type": "n8n-nodes-base.wait",
"typeVersion": 1.1,
"position": [1880, 220],
"webhookId": "copperline-wait-SAMPLE"
},
{
"parameters": {
"operation": "read",
"documentId": { "__rl": true, "mode": "id", "value": "REPLACE_GOOGLE_SHEET_ID" },
"sheetName": { "__rl": true, "mode": "name", "value": "Leads" },
"filtersUI": {
"values": [
{ "lookupColumn": "phone", "lookupValue": "={{ $('Pick the right text').item.json.from }}" }
]
},
"options": { "returnFirstMatch": false }
},
"id": "b1000000-0000-4000-8000-000000000010",
"name": "Look up the lead",
"type": "n8n-nodes-base.googleSheets",
"typeVersion": 4.5,
"position": [2120, 220]
},
{
"parameters": {
"conditions": {
"options": { "caseSensitive": false, "leftValue": "", "typeValidation": "loose" },
"conditions": [
{
"id": "c2",
"leftValue": "={{ $json.status }}",
"rightValue": "texted",
"operator": { "type": "string", "operation": "equals" }
}
],
"combinator": "and"
},
"options": {}
},
"id": "b1000000-0000-4000-8000-000000000011",
"name": "Still no reply?",
"type": "n8n-nodes-base.if",
"typeVersion": 2,
"position": [2360, 220]
},
{
"parameters": {
"resource": "sms",
"operation": "send",
"from": "REPLACE_+15550100000",
"to": "={{ $json.phone }}",
"message": "Still here if you need us. Most garage door repairs are same-day or next-morning. Reply with a time that works, or book here: REPLACE_https://example.com/book — Copperline",
"options": {}
},
"id": "b1000000-0000-4000-8000-000000000012",
"name": "One polite nudge (the last text)",
"type": "n8n-nodes-base.twilio",
"typeVersion": 1,
"position": [2600, 140]
},
{
"parameters": {
"operation": "update",
"documentId": { "__rl": true, "mode": "id", "value": "REPLACE_GOOGLE_SHEET_ID" },
"sheetName": { "__rl": true, "mode": "name", "value": "Leads" },
"columns": {
"mappingMode": "defineBelow",
"matchingColumns": ["phone"],
"value": {
"phone": "={{ $('Still no reply?').item.json.phone }}",
"status": "nudged",
"nudge_at": "={{ $now.toISO() }}"
}
},
"options": {}
},
"id": "b1000000-0000-4000-8000-000000000013",
"name": "Mark nudged",
"type": "n8n-nodes-base.googleSheets",
"typeVersion": 4.5,
"position": [2840, 140]
},
{
"parameters": {
"content": "## Flow B — the customer texted back\nTwilio posts every inbound text here. The lead is marked replied (which stops Flow A's nudge), and the message is forwarded to the owner's cell so he can answer from wherever he is.",
"height": 100,
"width": 1200,
"color": 5
},
"id": "a1000000-0000-4000-8000-000000000003",
"name": "Flow B note",
"type": "n8n-nodes-base.stickyNote",
"typeVersion": 1,
"position": [-80, 560]
},
{
"parameters": {
"httpMethod": "POST",
"path": "copperline-sms-in",
"responseMode": "responseNode",
"options": {}
},
"id": "c1000000-0000-4000-8000-000000000001",
"name": "Customer texted back (Twilio)",
"type": "n8n-nodes-base.webhook",
"typeVersion": 2,
"position": [-40, 720],
"webhookId": "copperline-sms-in-SAMPLE"
},
{
"parameters": {
"respondWith": "text",
"responseBody": "",
"options": {
"responseCode": 200,
"responseHeaders": { "entries": [ { "name": "Content-Type", "value": "text/xml" } ] }
}
},
"id": "c1000000-0000-4000-8000-000000000002",
"name": "Acknowledge to Twilio",
"type": "n8n-nodes-base.respondToWebhook",
"typeVersion": 1.1,
"position": [200, 720]
},
{
"parameters": {
"jsCode": "const b = $input.first().json.body || {};\nconst from = b.From || '';\nconst body = (b.Body || '').trim();\nconst OWNER_CELL = 'REPLACE_+15550100001';\nconst isOwnerClaim = from === OWNER_CELL && /^claim\\b/i.test(body);\nconst pretty = from.replace(/^\\+1(\\d{3})(\\d{3})(\\d{4})$/, '($1) $2-$3');\nreturn [{ json: { from, body, pretty, isOwnerClaim, urgent: /^urgent\\b/i.test(body), at: new Date().toISOString() } }];"
},
"id": "c1000000-0000-4000-8000-000000000003",
"name": "Read the text",
"type": "n8n-nodes-base.code",
"typeVersion": 2,
"position": [440, 720]
},
{
"parameters": {
"conditions": {
"options": { "caseSensitive": true, "leftValue": "", "typeValidation": "strict" },
"conditions": [
{
"id": "c3",
"leftValue": "={{ $json.isOwnerClaim }}",
"rightValue": true,
"operator": { "type": "boolean", "operation": "false", "singleValue": true }
}
],
"combinator": "and"
},
"options": {}
},
"id": "c1000000-0000-4000-8000-000000000004",
"name": "From a customer (not the owner)?",
"type": "n8n-nodes-base.if",
"typeVersion": 2,
"position": [680, 720]
},
{
"parameters": {
"operation": "update",
"documentId": { "__rl": true, "mode": "id", "value": "REPLACE_GOOGLE_SHEET_ID" },
"sheetName": { "__rl": true, "mode": "name", "value": "Leads" },
"columns": {
"mappingMode": "defineBelow",
"matchingColumns": ["phone"],
"value": {
"phone": "={{ $json.from }}",
"status": "replied",
"replied_at": "={{ $json.at }}",
"last_reply": "={{ $json.body }}"
}
},
"options": {}
},
"id": "c1000000-0000-4000-8000-000000000005",
"name": "Mark replied (stops the nudge)",
"type": "n8n-nodes-base.googleSheets",
"typeVersion": 4.5,
"position": [920, 640]
},
{
"parameters": {
"resource": "sms",
"operation": "send",
"from": "REPLACE_+15550100000",
"to": "REPLACE_+15550100001",
"message": "={{ $('Read the text').item.json.urgent ? 'URGENT — ' : '' }}{{ $('Read the text').item.json.pretty }} replied: \"{{ $('Read the text').item.json.body }}\" — reply here to answer them.",
"options": {}
},
"id": "c1000000-0000-4000-8000-000000000006",
"name": "Forward to owner",
"type": "n8n-nodes-base.twilio",
"typeVersion": 1,
"position": [1160, 640]
},
{
"parameters": {
"content": "## Flow C — estimates, every morning at 8\nReads the Estimates tab. Anything still open that was sent 3 or 7 days ago goes on the owner's list; day-3 customers get one gentle check-in. Mark a row won or lost and it is never mentioned again.",
"height": 100,
"width": 1200,
"color": 5
},
"id": "a1000000-0000-4000-8000-000000000004",
"name": "Flow C note",
"type": "n8n-nodes-base.stickyNote",
"typeVersion": 1,
"position": [-80, 900]
},
{
"parameters": {
"rule": { "interval": [ { "field": "cronExpression", "expression": "0 8 * * 1-6" } ] }
},
"id": "d1000000-0000-4000-8000-000000000001",
"name": "Every morning at 8 (Mon–Sat)",
"type": "n8n-nodes-base.scheduleTrigger",
"typeVersion": 1.2,
"position": [-40, 1060]
},
{
"parameters": {
"operation": "read",
"documentId": { "__rl": true, "mode": "id", "value": "REPLACE_GOOGLE_SHEET_ID" },
"sheetName": { "__rl": true, "mode": "name", "value": "Estimates" },
"filtersUI": { "values": [ { "lookupColumn": "status", "lookupValue": "open" } ] },
"options": { "returnFirstMatch": false }
},
"id": "d1000000-0000-4000-8000-000000000002",
"name": "Read open estimates",
"type": "n8n-nodes-base.googleSheets",
"typeVersion": 4.5,
"position": [200, 1060]
},
{
"parameters": {
"jsCode": "// Which open estimates are 3 or 7 days old today?\nconst todayET = new Date(new Date().toLocaleString('en-US', { timeZone: 'America/New_York' }));\ntodayET.setHours(0, 0, 0, 0);\nconst due3 = [], due7 = [];\nfor (const item of $input.all()) {\n const r = item.json;\n const sent = new Date(r.date_sent);\n if (isNaN(sent)) continue;\n sent.setHours(0, 0, 0, 0);\n const days = Math.round((todayET - sent) / 86400000);\n const line = `${(r.phone || '').replace(/^\\+1(\\d{3})(\\d{3})(\\d{4})$/, '($1) $2-$3')}, ${r.job || 'estimate'}, $${r.amount || '?'}`;\n if (days === 3) due3.push({ ...r, line });\n if (days === 7) due7.push({ ...r, line });\n}\nconst any = due3.length + due7.length > 0;\nlet ownerText = 'Estimates to follow up today: ';\nif (due3.length) ownerText += 'Day 3 — ' + due3.map(d => d.line).join('; ') + '. ';\nif (due7.length) ownerText += 'Day 7 — ' + due7.map(d => d.line).join('; ') + '. ';\nownerText += 'Mark won/lost in the sheet and it stops.';\nreturn [{ json: { any, ownerText, due3, due7 } }];"
},
"id": "d1000000-0000-4000-8000-000000000003",
"name": "Which ones are due today?",
"type": "n8n-nodes-base.code",
"typeVersion": 2,
"position": [440, 1060]
},
{
"parameters": {
"conditions": {
"options": { "caseSensitive": true, "leftValue": "", "typeValidation": "strict" },
"conditions": [
{
"id": "c4",
"leftValue": "={{ $json.any }}",
"rightValue": true,
"operator": { "type": "boolean", "operation": "true", "singleValue": true }
}
],
"combinator": "and"
},
"options": {}
},
"id": "d1000000-0000-4000-8000-000000000004",
"name": "Anything due?",
"type": "n8n-nodes-base.if",
"typeVersion": 2,
"position": [680, 1060]
},
{
"parameters": {
"resource": "sms",
"operation": "send",
"from": "REPLACE_+15550100000",
"to": "REPLACE_+15550100001",
"message": "={{ $json.ownerText }}",
"options": {}
},
"id": "d1000000-0000-4000-8000-000000000005",
"name": "Owner's follow-up list",
"type": "n8n-nodes-base.twilio",
"typeVersion": 1,
"position": [920, 980]
},
{
"parameters": {
"fieldToSplitOut": "due3",
"options": {}
},
"id": "d1000000-0000-4000-8000-000000000006",
"name": "One item per day-3 estimate",
"type": "n8n-nodes-base.splitOut",
"typeVersion": 1,
"position": [920, 1160]
},
{
"parameters": {
"resource": "sms",
"operation": "send",
"from": "REPLACE_+15550100000",
"to": "={{ $json.phone }}",
"message": "=Hi, it's Copperline Garage Door. Quick check-in on the estimate we sent for the {{ $json.job }}. No pressure; if you have questions or want a different option, reply here. If you went another way, that's fine too, just let us know so we stop bugging you.",
"options": {}
},
"id": "d1000000-0000-4000-8000-000000000007",
"name": "Customer check-in (day 3, once)",
"type": "n8n-nodes-base.twilio",
"typeVersion": 1,
"position": [1160, 1160]
},
{
"parameters": {
"operation": "update",
"documentId": { "__rl": true, "mode": "id", "value": "REPLACE_GOOGLE_SHEET_ID" },
"sheetName": { "__rl": true, "mode": "name", "value": "Estimates" },
"columns": {
"mappingMode": "defineBelow",
"matchingColumns": ["phone"],
"value": {
"phone": "={{ $json.phone }}",
"last_followup": "={{ $now.toISODate() }}"
}
},
"options": {}
},
"id": "d1000000-0000-4000-8000-000000000008",
"name": "Note the follow-up",
"type": "n8n-nodes-base.googleSheets",
"typeVersion": 4.5,
"position": [1400, 1160]
}
],
"connections": {
"Call ended (Twilio status callback)": { "main": [ [ { "node": "Tell the caller we're texting", "type": "main", "index": 0 } ] ] },
"Tell the caller we're texting": { "main": [ [ { "node": "Is it a missed call from a customer?", "type": "main", "index": 0 } ] ] },
"Is it a missed call from a customer?": { "main": [ [ { "node": "Missed?", "type": "main", "index": 0 } ] ] },
"Missed?": { "main": [ [ { "node": "Pick the right text", "type": "main", "index": 0 } ], [] ] },
"Pick the right text": { "main": [ [ { "node": "Text the caller back", "type": "main", "index": 0 } ] ] },
"Text the caller back": { "main": [ [ { "node": "Log the lead", "type": "main", "index": 0 } ] ] },
"Log the lead": { "main": [ [ { "node": "Heads-up to owner", "type": "main", "index": 0 } ] ] },
"Heads-up to owner": { "main": [ [ { "node": "Wait 2 hours", "type": "main", "index": 0 } ] ] },
"Wait 2 hours": { "main": [ [ { "node": "Look up the lead", "type": "main", "index": 0 } ] ] },
"Look up the lead": { "main": [ [ { "node": "Still no reply?", "type": "main", "index": 0 } ] ] },
"Still no reply?": { "main": [ [ { "node": "One polite nudge (the last text)", "type": "main", "index": 0 } ], [] ] },
"One polite nudge (the last text)": { "main": [ [ { "node": "Mark nudged", "type": "main", "index": 0 } ] ] },
"Customer texted back (Twilio)": { "main": [ [ { "node": "Acknowledge to Twilio", "type": "main", "index": 0 } ] ] },
"Acknowledge to Twilio": { "main": [ [ { "node": "Read the text", "type": "main", "index": 0 } ] ] },
"Read the text": { "main": [ [ { "node": "From a customer (not the owner)?", "type": "main", "index": 0 } ] ] },
"From a customer (not the owner)?": { "main": [ [ { "node": "Mark replied (stops the nudge)", "type": "main", "index": 0 } ], [] ] },
"Mark replied (stops the nudge)": { "main": [ [ { "node": "Forward to owner", "type": "main", "index": 0 } ] ] },
"Every morning at 8 (Mon–Sat)": { "main": [ [ { "node": "Read open estimates", "type": "main", "index": 0 } ] ] },
"Read open estimates": { "main": [ [ { "node": "Which ones are due today?", "type": "main", "index": 0 } ] ] },
"Which ones are due today?": { "main": [ [ { "node": "Anything due?", "type": "main", "index": 0 } ] ] },
"Anything due?": { "main": [ [ { "node": "Owner's follow-up list", "type": "main", "index": 0 }, { "node": "One item per day-3 estimate", "type": "main", "index": 0 } ], [] ] },
"One item per day-3 estimate": { "main": [ [ { "node": "Customer check-in (day 3, once)", "type": "main", "index": 0 } ] ] },
"Customer check-in (day 3, once)": { "main": [ [ { "node": "Note the follow-up", "type": "main", "index": 0 } ] ] }
},
"pinData": {},
"versionId": "sample-0001"
}